Cancellation & Refund Policy
Last updated: June 10, 2026
We understand that travel plans can change. To keep things fair for both our guests and our hosts, we operate under the following cancellation policy.
Refunds are determined by the timeline of your cancellation relative to your scheduled check-in time and when the booking was originally made. Standard check-in is at 4:00 PM local property time.
Policy at-a-glance
| Cancellation window | Booking condition | Refund eligibility |
|---|---|---|
| 30+ days before check-in | Any time | 100% refund of nightly rate, cleaning fee, and taxes |
| 7-30 days before check-in | Cancelled within 24 hours of booking | 100% refund of nightly rate, cleaning fee, and taxes |
| 7-30 days before check-in | Cancelled after 24 hours of booking | 50% refund of nightly rate, plus 100% of cleaning fee and taxes |
| Less than 7 days before check-in | Booked more than 7 days ago | Cleaning fee and taxes only. Nightly rate is non-refundable. |
| Less than 7 days before check-in | Booked within the last 7 days and cancelled within 24 hours of booking | 50% refund of nightly rate, plus 100% of cleaning fee and taxes |
Detailed breakdown
1. Free cancellation window: 30+ days notice
If you cancel 30 days or more prior to your scheduled check-in date, you are eligible for a 100% full refund. This includes the total nightly rate, cleaning fees, and all applicable taxes.
2. Mid-range cancellations: 7 to 30 days notice
The 24-hour grace period: If you book your stay between 7 and 30 days out, and change your mind within 24 hours of making the reservation, you will receive a 100% full refund.
Outside the grace period: If you cancel between 7 and 30 days before check-in, but more than 24 hours after booking, you will receive a 50% refund of the nightly rate, alongside a 100% refund of the cleaning fee and taxes.
3. Last-minute cancellations: less than 7 days notice
Standard last-minute cancellation: If you cancel less than 7 days before your scheduled check-in, the nightly rate is entirely non-refundable. You will receive a refund for the cleaning fee and taxes only.
Last-minute booking grace period: If you book a stay less than 7 days before check-in, but need to cancel within 24 hours of making the booking, you will receive a 50% refund of the nightly rate, plus a 100% refund of the cleaning fee and taxes.
If your host cancels
Our guarantee: In the rare event that a host needs to cancel your reservation, you will receive a 100% immediate refund of all amounts paid. Additionally, our guest support team will actively assist you in finding alternative accommodations of equal comfort and value for your dates.
Important additional terms
- Timezone enforcement: All cancellation windows are calculated based on the local timezone of the property, counting backward from the standard 4:00 PM check-in time.
- Processing times: Approved refunds are issued immediately to the original form of payment, though your bank or credit card provider may take 3 to 7 business days to reflect the credit on your account.
- Travel insurance: Because unexpected emergencies, health issues, or weather events can arise, we strongly encourage guests to purchase independent travel insurance to protect their trip investment against last-minute disruptions.